Versandinformationen

Velofabrik has partnered with Flash Kurier to provide you with the best bicycle shipping system on the planet. We believe in being as sustainable as possible, our bicycles are assembled in Zurich in our shop. We don’t want to put them in a box, boxes are waste. If we put it in a box, you would have to go to the trouble of taking it out of the box, and finishing off the assembly again. Depending on your mechanical knowledge this might be a daunting task, and we have seen bicycles damaged by incorrect assembly. We will ship our bicycle to you complete, with no packaging. Environmentally friendly, and much easier for you, our valued customer.

Once we have assembled your bicycle, and it is ready to ship we will contact you to arrange a time for you to take delivery of the bike. It doesn’t need to be delivered to your home, we can have the courier drop the bike off at your work, or hairdresser, or anywhere you are and its convenient for you. You just need to be ready receive it, ride it, love it, and tell all your friends about it.

We will ship the bike ready to ride. You can tell us your seat height in the order notes, and we will adjust it for you before the bike leaves the shop. Aluminium models have the option to be shipped with quick release clamp free of charge, that way you won’t even need tools to change your seat height if you aren’t sure or don’t know what it should be. If you do know, or you have the tools to change it we recommend going for the normal seat clamp, since it looks a little nicer (in our opinion) and makes your seat and seatpost a little less likely to be stolen. Carbon models are a little more complicated. If you don’t know your seat height, or want to adjust things by yourself we recommend buying a torque wrench. We can include one with your order. No warranty will be given for incorrect assembly or bolts damaged through over or under tightening.  

The driver will need your phone number, in case they can’t find you. Please provide your mobile, and make sure you have it charged, and not on silent.

Remember, this driver won’t be the swiss post person. They might not be familiar with your street. To make things easy for everyone if there is anything confusing about your drop off address let us know in the notes and we’ll be sure to pass that info onto the driver.

Oh, and please also remember, the driver will be a delivery person, please give us a call, or email our customer service team if you have any questions about how your bike works. Delivery people often have stress caused by traffic jams and delayed packages. Our customer service team is here to help you with your bike. We are experienced and knowledgeable, and would love to help you learn your way around your new bike.

The small print. Flash Kurier will charge an extra 5CHF for every 5 minutes that their driver has to wait. So when we arrange the drop please ensure you are ready to receive the bike at the correct time.

If you need to return the bike, you will have to pay the return postage. See our warranty policy for full details on returning your bike.

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